In most cases, VIP memberships are activated at once. If you find that it is not activated after 15 min. please contact our customer service.
There may be various reasons for your VIP has ended, such as payment problems. Please use the contact form to provide us with further information, and we will have a closer look at your VIP membership to find out what has happened.
If you got a new credit card or account number, click on VIP. Then click on the red delete button under "Saved payment methods" to delete your current credit card. You can then extend your current membership with the new credit card by pressing the green button at the top, which shows the price of your current membership.
Credit card: This problem may occur because of errors entering the credit card information and/or name of the cardholder. If we are not able to charge your credit card, it will also fail.
Playtopia.com is charging me for a VIP membership. If you have not signed up for this, please contact us as soon as possible. Please fill the contact form with additional information about the charge and we will look into the matter.
If you wish to cancel your VIP membership, you need to click on "VIP" at the top of your profile and then on "Cancel" at the bottom. Please note that there is no refund for payments you already made. If you cancel your VIP membership, you will still remain a VIP member for the number of days you already paid for.
You can use your tokens to participate in the draws on the many prizes on Playtopia.com. Under Prizes you can see a list of the prizes that will be drawn during the following days. You can see when the draw takes place, and how many tokens you must provide for each ticket. The more tickets the better your chances of winning.
You have the option to cancel your purchase of tickets before the draw and get your tokens back. This is done under prizes by clicking on the purchase icon and selecting the negative amount corresponding to the purchased tickets.
If you are the lucky winner of one of our prizes, you will get an e-mail. In the e-mail, tap on the link and then enter your contact info. It is very important that you enter the information correctly, otherwise we can not guarantee that the prize will get to you.
If you have won one of our prizes, and have not yet received it, please contact our customer service. We will take a closer look at the matter and contact you as soon as possible. Please note that it may take up to a month before you receive the prize.
Playtopia.com recommend that you use the latest versions of either Google Chrome, Edge, Opera. If you experience problems with a browser, please try another browser to see if this solves your problem.
If you experience problems on Playtopia.com, it may be because you have installed various Toolbars or other supplementary programs on your computer. Therefore, it may help if you remove them from your computer by going to the Control Panel -> Programs (for Windows).
We recommend that you frequently delete cookies and temporary Internet files in your browser.
Be sure to enable cookies in your browser.
Remember that zoom in your browser must be at 100%.
Immediately after creating your profile, you can edit your username on the profile page. This option disappears after 5 minutes.
If you're sure you'd like to delete your profile, you can do it under your profile -> Settings. Here, click on "Delete Profile" at the bottom of the page. Note: A deleted user can not be recovered.
We recommend using a password that is not easy for others to guess. It's a good idea to use both numbers and letters. Your password must be at least 8 characters.
If you want to change your password, choose 'Click here to change password" under editing profile. Here you enter your current password, the new password and repeat the new password.
Your information can be changed under "Edit profile". Remember that it is only possible to have one username per. email address. Therefore, you can not register an email address that is already registered in our database under a different username.
All gallery images are placed in an image filter until Playtopia.com has reviewed them. If your gallery image is not yet visible, it may be because it has not been reviewed by Playtopia.com yet.
Your image may have been deleted because it does not comply with the rules. You can read about our image rules in our "Terms, conditions and data policy".
A user will be added to your friends list first when they have approved your request.
If you block a user, they will not be able to see your profile or send you messages. To add a user to your block list, go to the user's profile and click on "Block User." To remove a user from the list, click the same button again or go to the "Blocked Users" tab under your profile settings. Here click on "edit" and then untick to the right of the user.
You can ignore an user if you don't wish to see what they write in a chat room. In order to do that, just click on the username in the chat and select "Ignore". As soon as you close the game, the function "Ignore" will no longer be active.
You can report a user if you believe they do not comply with the Playtopia.com rules. Remember to include screenshots of the full screen and not just part of the chat.
In order to get all the data we have about you, please contact our customer service.
Medals, badges, game stats, rank
Statistics are only updated after the game has been closed correctly. This is done by clicking the "Quit Game".
In some cases it may take some time before your stats are recorded on your profile.
If your stats haven't been registered please contact our customer service.
The medal will only be registered after the game has been completed correctly. This is done by clicking the "Quit Game".
In some cases it may take some time before your medal is added to your profile. Please go into the game you played, and see if your medal has been registered.
If your medal hasn't been registered please contact our customer service.
The badge will only be registered after the game has been completed correctly. This is done by clicking the "Quit Game".
In some cases it may take some time before your badge is added to your profile. Please go into the game you played, and see if your badge has been registered.
If your badge hasn't been registered please contact our customer service.
At Playtopia.com you can achieve different challenges by playing our games. In the games it is possible to win medals and badges. Below the "Challenges" menu item above, you can read more about how this works, as well as a list of all medals and badges.
By playing our games at Playtopia.com, you earn tokens. The tokens can then be used to win prizes in the lottery. You can have no more than 2 billion tokens in your token account.
Shared prizes are tokens that you get every time one of your friends on your friends list wins a trophy, medal or badge. Your friends still get their full amount of tokens in winnings, and be pleased to know that you also get a bonus in the form of tokens. The shared prizes only live for 14 days, so you must remember to get them paid out before they are deleted.
If your tokens have disappeared, it's a good idea to check if you have bought any tickets for prizes. If you have and the prize has not been drawn yet, you can still cancel the purchase of tickets by clicking on the purchase icon and selecting the negative amount corresponding to the purchased tickets. If this is not the case, please contact our customer service and we will investigate the matter.
The earned tokens are usually registered to the token account immediately, but sometimes there may be a delay in the registration. If the tokens are not registered in your profile after two hours, feel free to contact our customer service.
The amount of rating that you win or lose in a game depends on how much rating your adversary has in that game. For instance, if you play against a user, whose rating is significantly higher than your own, you will win many rating points if you win the game. Accordingly, you only lose few rating points if you lose the game. However, if you are the one with high rating, you may lose a lot of points when losing to a user with much less rating than yourself. We have created this system to keep multiplayer games interesting for everybody, no matter how much or how little rating they have.
If you have other questions, please feel free to contact our customer service and we'll be back with a reply as soon as possible.