Frontpage ► Help ► FAQ ► 

You can change your password, your e-mail address, name, address and other personal information by going to "Edit user" on the yellow bar on the top of the site, when you are logged in.

Unfortunately, we often see users who choose a password that is identical or almost identical with their username. This makes it easy for other users to guess the password. Therefore, Playtopia recommends to use a password which is not easy to guess for others.
Remember that passwords and profiles are personal, and only you should have access to your profile. If you let others use your profile, you are responsible for what happens from and in the profile.

If you wish to have a new username, you have to delete your current username and create a new one. You can delete your profile by going to the title page and then "Edit user" in the yellow bar on the top of the site. You will lose your tokens, guestbook entries, and so on. It is not possible to change an already existing username.

If you have lost tokens without having bought tickets or having used them in games, please check whether you have signed up for automatic ticket purchasing. You can check your exchange rate in the Ticket Shop. If it is on more than 0%, you have signed up for automatic ticket purchasing. You can change this by changing your exchange rate back to 0%.

Automatic ticket purchasing works the following way: Just before the prize draw, tokens are taken from your account and changed into tickets. This means that you do not see the tickets on your profile, unless you happen to be online on the title page and update your site exactly at the same time as the tickets are purchased. Of course, the tickets are not visible on your profile any more after the prize draw has taken place.

You can activate/deactivate the public profile news by going to "settings" in your profile. You can't deactivate private profile news.

If a friendship request is shown in your profile, and you can't accept it, it is because you are the one who sent the request, and the other person has not yet accepted the request.

If you try to accept a friendship request and you are told that this is not possible, even though you have space on your friends list, the problem may be that the person who sent the friendship request does not have any more space on their friends list.

If you have blocked a user, you can remove the block in your "block list" in your profile

If you have ignored a user in a game, it will automatically be lifted once the game is closed. A user whom you have ignored can still visit your profile.

If a friendship request is shown in your profile, and you can't accept it, it is because you are the one who sent the request, and the other person has not yet accepted the request.

If you try to accept a friendship request and you are told that this is not possible, even though you have space on your friends list, the problem may be that the person who sent the friendship request does not have any more space on their friends list.

If you have blocked a user, you can remove the block in your "block list" in your profile

If you have ignored a user in a game, it will automatically be lifted once the game is closed. A user whom you have ignored can still visit your profile.

The picture is too large (It can only be 100 KB. You can make the picture smaller in a picture editing programme).
If you wish to use a picture, which is already on Playtopia.com, you can do the following: Find the picture on Playtopia.com and right-click on it. After that, please select "copy". After that, create a guestbook entry and right-click again. Then choose "insert", and the picture will be inserted in your message.

If you want to use pictures from outside Playtopia.com, for instance from your own homepage, you have to do the following: Please copy the address of the picture, for instance http://www.myhomepage.com/billede.gif. You can find this address by right-clicking on the picture and selecting "properties". After that, you just have to create a guestbook entry and click on the yellow tree on the top of the editor. Here, you can insert the address which you copied earlier, and the picture will be inserted into your message.

If you wish to delete your profile, please go to "edit user" in the yellow bar on top of the site, after having logged in. On the bottom of that page, you can click on "delete user". In order to be able to delete your profile, you have to fill in all profile information first.
Please note that once a profile is deleted, it cannot be brought back.

If you experience problems in a game, which have nothing to do with lost rating/tokens or missing registration of stats, you can use the "Report a Bug" button, which you can find in all our games. With this type of error reports, you will not receive an answer.
If you wish to receive an answer to your error report, you have to use the contact form below.


Please log in to get access to the form

You can choose whether you want your smileys to be shown normal, animated or as text in the tab "chat settings" (shown by a screen). Please check if you have selected your preferred one. If you still have problems, it is a good idea to go through our computertest . Please take a screenshot of the result and send it to us, together with a screenshot of the error in the chat.

Please log in to get access to the form

You have to be a VIP member to be able to have access to all smileys and icons on the site. Furthermore, there are some older games on the site, where you don't have access to animated smileys, no matter if you are a VIP member or not.

If you experience problems in the chat, where there are codes with numbers, "connection to the chat cannot be made", etc, the problem may be that your firewall blocks access to the chat. If you are not part of a network, you have to contact your internet provider and ask them to make sure that the ports 80+10.000-10.999 are open in your firewall. If you are part of a network, your system administrator can check this for you and open up for the relevant ports, if necessary.

If you continue to have problems after you have checked this, you can send us an e-mail by using the contact form below.

Please log in to get access to the form

If you have problems with the chat, which are related to the various features contained in it, it may be a good idea to read our Community rules, as you will find answers to most questions in there

You can apply to become an admin by using the application form on the bottom of www.playtopia.com. To be eligible, you must be over 18 years old. You only receive an answer to your application, if you are chosen as admin.
Please note that you only have to send one application, as we keep them in our archive.

You can always see which users are admins and which admins are online by going to the admin list under Help.

If you wish to complain about an admin, you have to send an e-mail to Playtopia.com.'s office by using the form below.

Please log in to get access to the form

If you have fulfilled all requirements for a medal and it hasn't been registered yet, please do the following: Please go to the title page of your profile, and then to the site of the game concerned. If the medal has not been registered after that, you can contact Playtopia.com by using this form (Please note that you cannot expect your medal or stats to register, before the game has been ended).

Please log in to get access to the form

If you have completed a challenge and the badge has not yet been registered, please do the following: Please go to the title page of your profile, and then to the site of the game concerned. If the challenge is still not registered as complete, you can contact Playandwin.co.uk by using this form (Please note that you cannot expect your badge or stats to register, before the game has been ended):

Please log in to get access to the form

If you have lost tokens without having bought tickets or having used them in games, please check whether you have signed up for automatic ticket purchasing. You can check your exchange rate in the Ticket Shop. If it is on more than 0%, you have signed up for automatic ticket purchasing. You can change this by changing your exchange rate back to 0%.

Automatic ticket purchasing works the following way: Just before the prize draw, tokens are taken from your account and changed into tickets. This means that you do not see the tickets on your profile, unless you happen to be online on the title page and update your site exactly at the same time as the tickets are purchased. Of course, the tickets are not visible on your profile any more after the prize draw has taken place.

If you have lost rating due to errors in a game or connection problems, please contact Playtopia.com by using the form below.

Please log in to get access to the form

If you don't think that you have received the number of tokens that you have won in a game, or you have lost tokens due to lost connection or errors in games, please wait at least two hours after you have ended the game. If the tokens still are not registered in your profile, please contact Playtopia.com by using the contact form below.

Please log in to get access to the form

Ratings that were won/lost in a game are calculated according to how many rating points you and your opponents had at the beginning of the game.

It is not possible to use browsers like Safari and Opera on Playtopia. We recommend you to use either the latest version of Mozilla Firefox or Internet Explorer 7.0. If you use other browsers than these, we will unfortunately not be able to help you with problems on the site.

If you wish to complain about another user's behaviour in the chat, about a profile picture or something else, please use the contact form below.

See guide to Screen Hunter

Please log in to get access to the form

If a picture has been deleted from your profile, your gallery, or your background, and if you do not agree with this, you can send a complaint by using the form below.

Please log in to get access to the form

If you can't find the answer to your question anywhere above, you can contact us by using the form below.

Please log in to get access to the form